Frequently Asked Questions (FAQ) – Agricultural Golden Pagoda Co., Ltd

1. What products do you offer?

We specialize in wholesale agricultural products, including Frozen Halal Chicken, Kidney Beans, A4 Copy Papers, Arabica Coffee Green, Olive Oil, Sunflower Oil, Icumsa 45 Sugar, Cashew Nuts, Baby Diapers, Sanitary Pads, Rice, Cardamom, and Soybean Meal.

2. Do you supply products internationally?

Yes, we provide international shipping to various countries. Contact us for details regarding logistics and delivery options.

3. How can I place an order?

Orders can be placed through our website, email, or WhatsApp. Please provide your product specifications and quantity requirements.

4. What are your payment terms?

We accept bank transfers, credit/debit cards, and other approved payment methods. Full payment is required before shipping unless otherwise agreed upon.

5. How long does shipping take?

Shipping times vary depending on the destination and shipping method. We provide estimated delivery times once the order is confirmed.

6. Do you provide bulk order discounts?

Yes, we offer competitive pricing and discounts on bulk purchases. Contact our sales team for more details.

7. Can I request a sample before placing a bulk order?

Yes, sample requests can be accommodated. Please note that shipping fees may apply.

8. What is your return policy?

Returns are accepted within 7 days if the product is defective or does not match order specifications. The product must be in its original packaging.

9. How do I request a refund?

Refunds are processed after the returned item is inspected and approved. Refunds will be credited to the original payment method within 7-14 business days.

10. Are your products certified?

Yes, our products meet international quality standards, and certifications are available upon request.

11. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are processed for shipping. Contact us immediately for assistance.

12. Do you offer private labeling services?

Yes, we provide private labeling and packaging services for businesses looking to market under their own brand.

13. How do I track my order?

Once your order is shipped, we provide tracking details so you can monitor the delivery status.

14. Do you have a minimum order quantity (MOQ)?

Yes, MOQ varies by product. Contact us for specific details regarding your product of interest.

15. What quality assurance measures do you follow?

We conduct strict quality checks, sourcing from trusted suppliers and adhering to global industry standards.

16. Do you support sustainable and ethical sourcing?

Yes, we are committed to eco-friendly practices and ethical sourcing to ensure sustainability.

17. Can I visit your office or warehouse?

Yes, visits can be arranged by appointment. Contact us to schedule a visit.

18. What if my order is damaged during shipping?

If your order arrives damaged, contact us immediately with photos, and we will assist in resolving the issue.

19. How do I contact customer support?

You can reach us via WhatsApp at +66 955253252, email, or through our website contact form.

20. Where is your company located?

We are based in Roi Et Province, Thailand at 55/4 Thewapiban Road, Nai Mueang Subdistrict, Mueang Roi Et District, Roi Et Province 45000.